Privacy Policy
Effective Date: November 10, 2024
Introduction
Welcome to East Side Storage (https://peaceriverstorage.com). This Privacy Policy outlines how we collect, use, and protect your information when you visit our website, rent a storage unit, or interact with us in any other way.
By using our website or services, you consent to the terms outlined in this Privacy Policy. Please read it carefully.
Information We Collect
We may collect and process the following types of information:
Personal Information: When you rent a storage unit or inquire about our services, we collect personal details such as your name, address, email, phone numbers, and payment information.
Emergency Contact Information: We require you to provide emergency contact details for someone residing at a permanent address other than your own.
Access Information: We maintain records of authorized access persons and their respective gate access codes.
Browsing Information: We use cookies and similar technologies to collect data about your usage of the website, including your IP address, browser type, pages viewed, and interactions.
How We Use Your Information
The information we collect is used for various purposes, including:
Service Provision: To manage your storage unit rental, process payments, and communicate important information about your account.
Emergency Communication: To contact you or your designated emergency contact in case of fire, flood, burglary, or break-in.
Access Control: To manage and verify authorized access to storage units.
Customer Support: To respond to your inquiries or requests and provide customer support.
Improvements and Marketing: To enhance our website, services, and marketing strategies. We may also use your contact information to send promotions and updates, if you've opted to receive them.
Security and Legal Compliance: To maintain the security of our facilities and website, prevent fraud, and comply with legal obligations.
Sharing Your Information
We do not sell, rent, or share your personal information with third parties except in the following cases:
Service Providers: We may share your information with trusted third-party service providers that assist us in operating the website, processing payments, or managing communications.
Legal Requirements: We may disclose your information if required by law or in response to legal requests, including enforcing our contractual rights under the storage rental agreement.
Data Retention and Updates
We retain your personal information for as long as necessary to provide our services and comply with legal obligations. You must notify us immediately, in writing, email, or via our online customer portal, of any changes to your address, telephone number, or authorized access persons.
Security Measures
We implement various security measures to protect your information, including:
- Requiring secure locks on storage units
- Limiting gate access hours
- Verifying customer identity for facility access
- Implementing a contractual landlord's lien on stored property to secure payment
However, please note that no online or physical security measure is 100% secure, and we cannot guarantee absolute security.
Your Choices and Rights
Access and Correction: You may contact us to review or correct your personal information.
Marketing Preferences: You can opt-out of marketing communications by following the instructions in the communication or contacting us directly.
Access Revocation: In case of payment default, we reserve the right to deny access to your storage unit until the default is remedied.
Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of any significant changes by posting an updated policy on this page with the effective date.
Contact Us
If you have questions about this Privacy Policy, please contact us at:
Email: info@peaceriverstorage.com
Phone: 1-780-625-3535
Mailing Address: BOX 7533 T8S1T2 PEACE RIVER ALBERTA CANADA
By using our services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.